The volume of direct e-commerce orders we receive can make it difficult for some of our other partners to prioritize FBA builds. It could take 7 to 10 days just for items to be ready for pickup by Amazon. With MyFBAPrep, it takes two, maybe three days to prep and pick up…For anyone that has that segmentation between DTC and Amazon, it’s beneficial to have a partner that’s focused solely on prepping and shipping to Amazon.

MFP certainly makes it easy on us. We just send in the materials that they need, and they turn everything around quickly. They certainly make the process pretty effortless…. MFP allows us to spend our time focusing on other things to assist the growth of our company … you’d be foolish not to enlist the help of experts to lighten your load.

It takes a lot of the things that people don’t think about off your plate … and you know not only that it’s getting done but it’s getting done correctly because of [MyFBAPrep’s] experience level.

Everyone is very responsive. [Our account manager] jumps on our questions and provides info very quickly when we need it. So far, it’s been nothing but positive as far as I’m concerned.

Obagi’s Amazon agency referred to MyFBAPrep as the best in the business, which speaks to the specialization and expertise we were looking for as we looked to launch Amazon with an accelerated timeline…With Amazon’s strict inbound requirements, we were looking for a partner that could consistently perform in a very detail-oriented manner, which is exactly what we’ve seen from MyFBAPrep.

Overarchingly it’s been a really positive experience. We appreciate the responsiveness of the team and the comfort of knowing our products are in great hands at every step of the process. From the account management to those working in the warehouse, I know I’m only an email or call away from a prompt answer which is very important for key promotional periods where we need to replenish at high velocities.

We appreciate MyFBAPrep’s proactiveness in creating shipping plans to ensure we are operating in the most cost-efficient manner, reflecting how the thought process is always brand-first.

We needed someone that was responsive, quick, and the fact that you create the FBA shipments and Walmart shipments and track them through all of that has just been perfect.

I know that when we started talking it was pretty clear that this was right. It has been really close to flawless. It was just clear that this is your focus.

[MyFBAPrep has] the ability to take our product in, and then create the shipment up to Amazon. We don’t have to shift it back and reinventory it, then ship it into Amazon. It adds up, that’s a lot of money and time, and not a capability we had with our 3PL. Same thing for Walmart—I can send inventory and say ‘send this much to Walmart’ and ‘send this much to Amazon’ and it gets done.

We salvaged a couple hundred thousand dollars worth of inventory…It’s just another example of how easily you could have said no, but you said ‘yeah we’ll help with that.

It is really refreshing just to get things done.

We had a huge space deficit—you could very quickly accommodate and take our business. You guys made the process very quick, the contract was easy, you used our system so we could get up and running very quickly…We had about 40 channels that we sold through. We provided MyFBAPrep with the label and everything like that, and we used you to ship around 40 channels.

We didn’t have to worry about the scaling of the business—you were able to take care of that for us, which was a relief…You guys in your model uniquely can go out and find different 3PL partners based on what your customers need.

You secured space for us, unloaded containers, stored containers, picked by the carton for eCommerce customers, labeled, scanned, shipped.

We didn’t want to have to go through integrating someone else’s system into our own. In our experience when we had done that in the past, it always led to issues. So your ability to use our system let us get started very quickly—we didn’t have to learn anything else. That is one differentiator—not everyone will use someone else’s system, so the fact that you were flexible on that was a big deal for us.

MyFBAPrep was able to scale with us as we needed, you were cost-effective, and you shipped orders on time.

You guys performed very well, you were efficiently getting containers into the building, you were efficiently shipping out. We didn’t really have any issues that I can remember with performance. It was a value-add that you had your own person within the 3PL hub to manage the account.

Overwhelmingly, I came away with a good feeling about MyFBAPrep and Tom [Wicky], so I’m happy to give you a recommendation—and I have actually sent some friends your way…anyone in the eCommerce space would probably be an ideal customer for you.

I’m working with people at MyFBAPrep who are invested in our success. If you want a real partner to help you problem-solve, MyFBAPrep is a good solution.

The advantage of MyFBAPrep is the flexibility I have in working with them to make my own path and figure out what this looks like together. There is no one size fits all.

They prepare a lot of our shoes for FBA, and it’s pretty much on autopilot. I kind of take it for granted that it gets done quickly.

MyFBAPrep saved us time and money, because now we’re able to react quickly, get product out, and now we have an ecosystem that scales…If you want to surprise and delight your consumer, you look for a partner like MyFBAPrep.

It’s really a relationship thing … we’ve been very fortunate in our business as it’s grown to have a partner that can grow and scale along with us.

We use MyFBAPrep to fulfill all of our eCommerce orders, whether it’s pack/prep/ship on Shopify or a product we’re selling on Amazon. And we also use the team for helpful advice from time to time.

MyFBAPrep was the most professional…We’ve gotten offers from other prep companies as we’ve grown, and I’ve just told them no…I like working with MyFBAPrep.

We wanted to provide our products where people want to buy them. We’re seeing some good growth now, but initially, we invested a lot more in D2C than we got out of it — so we’re glad the prices you charge are fair.

Our favorite thing about working with MyFBAPrep, was the quick turnaround of the product processing after the initial training time on their end, as well as the good communication through Slack!

Regarding our costumes, we just won’t have the space to process, so we will save on space and labor [by working with MyFBAPrep]

During our initial video chat, I could tell the crew knew what they were doing. MyFBAPrep embraced using Slack and communicated well!