Customer trust is hard to earn and easy to lose. ​​After a single negative experience, 76% of consumers will stop doing business with a company. In eCommerce, providing exceptional customer support is crucial to set your business apart from competitors and maintain consumer loyalty. However, offering 24/7 support can be challenging, especially if you have...

By Tom Wicky on April 11, 2023

Customer expectations for shopping experiences are higher than ever. Fast, reliable, and trackable deliveries are just some of the perks customers assume as standard. These assumptions have become so mainstream that 42% of shoppers leave their carts due to issues with the estimated delivery date, while 24% abandon orders due to no delivery date provided....

By Tom Wicky on April 04, 2023

Social commerce is the integration of social media and eCommerce and has been on the rise in recent years. It allows businesses to sell their products directly through social media platforms, making it easier for consumers to discover and purchase items they see on their feeds. As social media continues to gain prominence in our...

By Rachel Andrea Go on March 30, 2023

Over the last three years, millions of online businesses have displayed resilience in the face of the unexpected. The COVID-19 pandemic accelerated the adoption and innovation of digital commerce, with online shopping increasing by 77% year over year in a matter of months. By the end of 2023, eCommerce sales will make up one-fifth of...

By Tom Wicky on March 28, 2023

The eCommerce industry provides countless opportunities to grow your online business, expand your reach, and build a powerhouse brand, but you have to monitor several elements to realize this potential. While there are many metrics business owners must track to determine and expand their success, one of the most important is revenue — the fuel...

By Tom Wicky on March 16, 2023

eCommerce is one of the most potentially lucrative business opportunities of the 21st century. This is evidenced in the success of online marketplaces like Amazon, the third-largest company by revenue in the world, boasting over 300 million customers and $121.23 billion in Q2 2022 alone. The eCommerce titan’s ready-made buying audience, next-level insights, and nearly...

By Rachel Andrea Go on March 14, 2023

As the economy faces a potential recession in 2023, businesses across many industries contend with retaining their customers amid financial uncertainties. For eCommerce brands, customer churn can be a significant threat as consumers tighten their budgets and cut back on discretionary spending. To prevent turnover, it’s essential to understand its causes in eCommerce. Common factors...

By Tom Wicky on March 09, 2023

Seems like you can’t go anywhere online without the people talking about how ChatGPT is the next big thing. I think these are the same folks who were buying LUNA and saying that “NFT’s are here to stay” just a year or two ago. Quite frankly, I’d like to press *MUTE* on all that chatter...

By Taylor Smits on March 07, 2023

MyFBAPrep, the leading eCommerce warehouse network for Amazon aggregators, enterprise-level brands and top Amazon sellers, today announced its debut on Inc. magazine’s 2023 Inc. 5000 Regionals: Southeast List. Landing in the No. 9 spot, the South Florida-based company achieved a 2,886% two-year revenue growth from 2019 to 2021. In its third year, the Inc. 5000 Regionals:...

By Rachel Andrea Go on March 01, 2023

If you’re an eCommerce business owner, you’ve probably heard rumblings about Amazon Multi-Channel Fulfillment (MCF) and how it can help you grow your business. But you might be wondering, What exactly is Amazon MCF, and how can it benefit my business? In this blog post, we’ll answer those questions and more. Don’t have time to...

By Tom Wicky on February 28, 2023

You invest time, money, and other resources to ensure your eCommerce store’s website is easy to navigate and accessible, your products stand out, and your checkout process is seamless. This sets the stage for selling your products, but one major challenge remains: getting people to your site to convert them into customers. Increasing your web...

By Tom Wicky on February 23, 2023

With more than 310 million active users in over 100 countries and regions, Amazon is a platform bursting with opportunities for eCommerce brands to grow. Their Fulfillment by Amazon (FBA) program has also become the go-to fulfillment method for 82% of the platform’s sellers, as it allows them to scale their operations and cater to...

By Rachel Go on February 21, 2023